Discover is an accredited member of the Canadian Research Insights Council (CRIC), an advocacy organization that represents the research profession in Canada. CRIC members are held to the highest world-class standards, ethics and best practices in research, analytics, and insights.

Read more about our commitment through the CRIC Pledge to Canadians, as well as our declarations of compliance below:

 

A. Overview

At Discover by Navigator, respecting privacy is an important part of our commitment to respondents and the general public.

When you participate in survey research conducted by our organization, you can be confident that any personal information that you share with us will stay with us.

Any time you participate as a respondent in one of our surveys, whether in person or by telephone, mail or internet, you can be assured that your individual responses will be kept confidential and never linked to your personal identifying information without your express permission. Your personal identifying information will never be sold to anyone. You are free to choose whether or not to participate in a survey, free to choose not to answer any specific questions and free to discontinue participation at any time. The Discover Privacy Policy is a statement of principles and guidelines describing the level of protection of personal information provided by Discover by Navigator to respondents and the general public.

The objective of the Discover Privacy Policy is to promote responsible and transparent personal information management practices in a manner consistent with the provisions of the Personal Information Protection and Electronic Documents Act (Canada).

Discover by Navigator will continue to review its Privacy Policy to make sure that it is relevant and remains current with changing industry standards, technologies and laws.

If you have any concerns about how your privacy is protected at Discover by Navigator, please contact our Privacy Officer by e-mail at pferguson@navltd.com or by mail at 121 King Street West Suite 1810, Box 100 Toronto, ON M5H 3T9

B. Information Handling Practices

Retention and Deletion

Identifiable research data will be retained for no longer than 12 months after project completion, unless otherwise required by law. Secure deletion protocols are documented and verified.

Incident Response and Breach Notification

Breaches will be reported to CRIC and relevant authorities within 72 hours, and participants will be informed promptly. We maintain an internal breach log and conduct root-cause analysis for prevention.

Third-Party Data Handling

Any third-party vendors involved in research must comply with PIPEDA, CRIC Code, and sign agreements mandating secure handling and disposal of data.

Privacy Training

All research staff receive annual privacy and security training, including CRIC standards and breach response protocols.

CRIC Pledge and Verification

We adhere to CRIC’s Code of Conduct and maintain public verification through CRIC’s registry. Clients and participants can confirm compliance here.