COVID-19 Monitor

Last Updated:October 15, 2020

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Ensure That Your Customer Relationships Outlast Coronavirus (HBR) Published on: April 1, 2020 | Category: Leadership

The Covid-19 pandemic has forced businesses to maintain and build relationships with consumers when their world has been upended.
Businesses are now facing tension between generating sales during a period of extreme economic hardship and respecting the threats to life and livelihood that have altered consumer priorities and preferences.
These strategies are part of what we call the HEART framework of sustained crisis communication. It provides guidelines on what to say — and what not to say — to consumers during sustained crises.

China is using digital coupons to entice people to get shopping again (Quartz) Published on: April 1, 2020 | Category: Economic Impact, Global Response

One of the key ways China is incentivizing people is through the use of digital coupons, which are issued by some local governments and delivered to users via third-party platforms such as payment app Alipay and WeChat pay.
Residents log in to the apps to redeem the coupons, which can be used for dining, shopping, and travel within a short period of time.
In February, China’s car sales plunged 79% from a year earlier, the biggest-ever monthly decline. A gauge of factory activity in March unexpectedly rebounded into positive territory after an abysmal performance the previous month, but officials warned that the data should not be seen as a sign of economic stabilization.

‘Everybody is susceptible’: Why younger Canadians may be helping fuel the spread of COVID-19 (CBC) Published on: April 1, 2020 | Category: Canadian Business, Global Response

Younger Canadians represent one in three of all reported COVID-19 cases, and experts say they could be unknowingly accelerating the spread of the virus in Canada and around the world.
Of the 4,186 COVID-19 cases for which the Public Health Agency of Canada has provided epidemiological data, 29 per cent are aged 20 to 39 and four per cent are under 19 — meaning one-third of cases in Canada involve people who are younger than 40.
Dr. Raywat Deonandan, a global health epidemiologist and an associate professor at the University of Ottawa, said it’s important for younger people to remember we’ve never encountered this new coronavirus, so we’ve built up no immunity to it.

Cuomo could be the leader the Democratic Party and nation desperately need (Washington Post) Published on: March 31, 2020 | Category: Global Response, Leadership

The pandemic is Cuomo’s Great Depression.
In his daily news conferences, Cuomo doesn’t deflect responsibility, but rather accepts it: “If someone is unhappy, blame me.” Instead of making sweeping, silly statements, he’s hyper-specific on everything from the number of ventilators the state needs to the number of tests administered.
He’s a transactional leader who seems to enjoy the absurdity and the fights, and doesn’t mind the tedium if it leads to results. He prides himself on being a doer.

Canada’s next-door neighbour is now the epicentre of global pandemic. Here’s what that U.S. surge means (CBC) Published on: March 31, 2020 | Category: Canadian Business, Economic Impact

When asked Monday about the travel restrictions on Canada and Europe, Trump acknowledged they would likely also remain in place at least until April 30: “The guidelines will be very much as they are.”
One epidemiologist and public-health specialist who checked the totals Monday estimated that the rate of infections was, in fact, about 2.9 times higher in the U.S. than in Canada.
That evaporation of American incomes would further batter Canada’s economy, given that three-quarters of Canada’s international exports go to the U.S.

When investors call: How your business should talk about coronavirus (McKinsey) Published on: March 31, 2020 | Category: Leadership

Investors, too, are seeking facts about, among other things, how the global pandemic is affecting business operations, what companies are doing to protect employees and suppliers, what companies’ recovery plans entail, and whether companies have enough liquidity to withstand the pandemic.
To address investors’ immediate concerns and reset their expectations, CFOs and other senior business leaders should be prepared to answer questions.
To help investors put commercial and operational disruptions into context, CFOs should perform diagnostics on company demand and supply and give investors a preliminary outlook on each.

Vancouver Convention Centre to be repurposed into emergency hospital (Vancouver Sun) Published on: March 31, 2020 | Category: Canadian Business

The Vancouver Convention Centre will be outfitted with 217 beds for people recovering from non-COVID illnesses, surgeries, heart attacks or injuries, said Health Minister Adrian Dix.
It is one of the first in what is expected to be a provincewide plan to repurpose community centres, convention facilities and other public spaces as overflow hospitals should COVID-19 cases overwhelm the 19 designated primary hospitals for coronavirus cases.
However, Dix has instructed all health authorities to plan for the worst case-scenario, similar to northern Italy’s hospitalization rate, in which B.C.’s hospitals would be strained and require hundreds of existing patients being moved to other facilities to make space for coronavirus cases.

China zeroes in on coronavirus patients with no symptoms as new infections rise (Reuters) Published on: March 31, 2020 | Category: Global Response

As local infections peter out and new cases surface among travelers returning home, the existence of virus carriers with no symptoms is fuelling public concern that people could be spreading it without knowing they are ill.
Fearing a second wave of infections sparked by such inbound travelers, China will delay its college entrance exam by a month, until July 7 and 8, China Central Television said, although Hubei province, where the virus emerged late last year, and Beijing, the capital, will get more leeway in scheduling it.
Last week, a study in British medical journal the Lancet Public Health recommended that China extend school and workplace closures, since an earlier relaxation of curbs could bring a second peak in the outbreak by August.

Ex dividend (Reuters Breaking Views) Published on: March 30, 2020 | Category: Canadian Business, Economic Impact

Carmaker Ford Motor, fashion retailer H&M and UniCredit, the Italian bank, are among those that have cancelled or suspended their payouts in the last few weeks.
Official restrictions are partly to blame. The European Central Bank on Friday urged lenders it regulates to halt dividends and conserve capital.
Nevertheless, a dividend drought will put pressure on income-dependent investors, like pension funds, which tend to rely on the regular income to meet their obligations.

After pandemic ends, U.S. needs Recovery Authority to speed economic rebound (USA Today) Published on: March 30, 2020 | Category: Economic Impact, Global Response

Cutting red tape in health care has unleashed waves of energy and ingenuity to deal with the COVID-19 crisis.
Once the crisis is under control, the same kind of energy and resourcefulness will be needed to get America’s schools, businesses, government agencies and nonprofits up and running again.
What’s needed is a temporary Recovery Authority with a broad mandate to identify and waive unnecessary bureaucratic hurdles to recovery.

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