AssureWe care deeply about the wellbeing of our colleagues, clients and partners.

Following expert advice

As experts in our field, in a crisis we fundamentally understand how important it is to follow the advice of the people who have rigorously studied the situation and carefully considered the available options.  That is why we will base all of our decisions on when and how to reopen our offices, and what safety measures to take, on the expert advice of public health professionals.

Our offices have been officially closed since March 13^th, and all work travel suspended, with our colleagues across the country working remotely from Vancouver, BC to Shediac Bridge, NB.  Now that jurisdictions across Canada are firmly ensconced in stage 3, we are carefully and prudently reopening our work spaces on a limited and controlled basis, with extensive hygiene and social distance measures in place, modified operational procedures and additional cleaning and sanitization.  However, should the advice change as the situation evolves, we will not hesitate to respond accordingly.

Extensive hygiene measures

To ensure the safety of our colleagues and clients, Navigator offices require that face masks be worn in all common areas including hallways, copy rooms and kitchens.  There are hand sanitizing stations when entering the office, and dispersed throughout our board rooms and common spaces.  We have installed anti-microbial film on high-touch surfaces and enacted strict hand washing protocols.  All food and snacks in the office will be individually packaged, and colleagues are encouraged to bring their own water bottles to minimize contact.

Social distancing protocols

We have enacted a maximum 50% capacity limit in our Toronto office and 25% in Montreal, in keeping with local guidelines.  In all Navigator offices we are ensuring ample space between workstations for colleagues who choose to be in the office, and have added plexiglass barriers where needed.  Our all staff meetings will continue to be conducted on Zoom and all meetings must provide a call in or video conferencing option.  We also require that staff and visitors to our offices self-screen prior to entering the office, as well as register their contact information for contact tracing purposes.

Modified common spaces and capacity limits

All our meeting rooms have strict capacity limits to ensure that all participants are seated more than 2 metres apart.  We have modified entrances and exits to control the flow of traffic and limit personal interactions, and have installed extensive signage throughout our offices with reminders about our health and safety protocols.

Thorough additional cleaning and sanitizing

Working with our building management, cleaning staff and client concierge, all Navigator offices will undergo frequent cleaning and sanitizing of high touch surfaces and common spaces.  We have enacted a clean desk policy so that desks may be easily and frequently sanitized, and we ask colleagues who use common equipment such as printers or coffee makers to disinfect them after each use.  We are also allowing for adequate spacing between meetings to ensure that our board rooms and meeting spaces can be appropriately cleaned each and every time.